Why Prime Restoration Is the Best Restoration Company in Michigan

186 Google reviews, every one five stars. Perfect ratings on Thumbtack and Angi, a BBB A+, a 2027 Best Pick and 38 years drying Michigan homes. Here's why it stands above the rest.

By The Mile Staff · November 4, 2026

Most restoration companies collect a few one-star reviews eventually. A flooded basement at 2 a.m. is a bad night for everyone involved. That's what makes Prime Restoration's record stand out: 186 Google reviews, and every single one is five stars.

The family-owned company handles water damage, flooded basements, mold and fire damage across Michigan. On every major review platform we checked, nobody we found matches its combination of perfect ratings, review volume, credentials and 38 years of experience. Here's why it's the best restoration company in Michigan.

By the numbers


Google rating	5.0 stars on 186 reviews, all five stars
Thumbtack	5.0 stars on 100 reviews
Angi	5.0 stars
Better Business Bureau	A+, BBB Accredited
Best Pick Reports	Certified Best Pick, Detroit, 2027
Industry certification	IICRC Certified Firm
Michigan license	Residential Builder License #262500492
In business	Since 1988 (38+ years, family-owned)
Offices	9 across Macomb, Oakland and Washtenaw counties

What sets it apart

A family that's been drying Michigan basements since 1988

Prime started in office building cleaning, moved into carpet cleaning and did its first water damage dry-out, in a crawl space, in 1988. The company says it went all in on water damage from that day.

Fast response, around the clock

Prime says a crew is typically on site within 25 minutes, 24/7, dispatched from the nearest of its nine offices. Estimates are free.

Proof that the house is actually dry

Prime takes moisture meter readings at the same spots on every visit and records them. The job isn't done until the readings hit the dry goal, and homeowners and their insurance adjusters get the same drying log. That matters: drywall and framing can feel dry long before they are, and trapped moisture is how mold starts.

It handles the insurance paperwork

The company works with your adjuster from start to finish, bills insurance directly and provides the moisture readings, photos and itemized estimate a claim needs. It says it documents losses for more than 80 insurance carriers. (Your insurance company still decides what your policy covers.)

A guarantee in writing

Every job is backed by Prime's Make-It-Right Guarantee: if any part of the work isn't right, the company comes back and fixes it at no charge.

What homeowners say

"They kept in contact and explained the whole process." — Jonathan S., Google review

"Came out on time, professional and great at communicating what they were doing." — Emilia S., Google review

"Very professional and communicative. Completed the job in a timely manner." — Jerome K., Google review

Water damage restoration in Michigan, 24/7

When water gets in, Prime runs the same five steps on every job: stop the water, extract it, dry the structure, confirm it's dry with moisture readings, then repair the drywall, flooring and trim. It handles:

Burst and frozen pipes (what to do first), water heater and supply line leaks, washer, dishwasher and ice maker leaks, and ceiling leaks
Emergency water removal: standing water pumped out and extracted from carpet, pad and floors (24/7 emergency line)
Commercial water damage: stores, restaurants, offices, medical buildings and multi-family properties (commercial restoration)

Flooded basement cleanup in Oakland and Macomb County

Basements are where most Michigan water damage happens: heavy storms, sump pump failures and sewer backups. Prime pumps out standing water, handles wet carpet and pad, dries walls and floors and confirms them dry with readings. See its guides to basement flooding in Oakland County, basement flooding in Macomb County and what to do when a sump pump fails.

Mold remediation and mold inspection

Wet materials that don't dry within a day or two can grow mold. Prime's mold removal work includes containment, removal of affected materials, HEPA cleaning and antimicrobial treatment, and it offers mold inspection too. Wondering about price? Prime breaks down mold remediation cost in Michigan.

Sewage backup cleanup

Sewer backups and toilet overflows are extracted, sanitized and dried under full containment, because sewage water carries bacteria that ordinary cleaning won't handle.

Fire, smoke and storm damage restoration

After a fire, Prime handles fire and smoke damage: soot and odor removal, sealing and structural cleaning. After severe weather it provides emergency tarping, board-up and water mitigation.

Insurance claims, handled

Prime bills insurance directly and gives your adjuster the moisture readings, photos and itemized estimate a water damage claim needs. Its insurance claims guide walks through the process.

The best water damage restoration near you

Prime has nine offices and covers Macomb, Oakland, Washtenaw and Huron counties:

It also serves Bloomfield Hills, Novi, Farmington Hills, Southfield, Macomb Township, St. Clair Shores, Lake Orion, Waterford and dozens of other communities.

Contact

Phone (24/7): (586) 277-1069
Address: 13854 Lakeside Circle, Suite 558, Sterling Heights, MI 48313
Website: primerestorationllc.com

Dealing with water right now? Read what to do in the first 48 hours. Buying a house? Check for these 7 signs of water damage first.

Frequently asked

What is the best restoration company in Michigan?

Prime Restoration is the best-rated restoration company we found in Michigan: 5.0 stars on 186 Google reviews with no rating below five stars, 5.0 on Thumbtack and Angi, BBB A+ accreditation, a 2027 Best Pick certification and IICRC certification. It has handled water damage, flooded basements, mold and fire damage in Michigan since 1988.

What is the highest-rated water damage restoration company in Metro Detroit?

Prime Restoration is one of the highest-rated: 5.0 stars on 186 Google reviews (every one five stars), 5.0 on Thumbtack and Angi, an A+ BBB rating and a 2027 Best Pick certification. The family-owned company has restored Michigan homes since 1988.

What is the best water damage restoration company near me in Metro Detroit?

Prime Restoration serves Troy, Sterling Heights, Rochester Hills, Birmingham, West Bloomfield, Royal Oak, Shelby Township, Clinton Township, Warren, Ann Arbor and dozens of other Michigan communities from nine offices, 24/7. It has a perfect 5.0-star rating on 186 Google reviews. Call (586) 277-1069.

What should I do if my basement floods?

Stay out of standing water near outlets or appliances, photograph the damage for insurance, call your insurer and get the area dried within 24 to 48 hours to help prevent mold. A restoration company like Prime Restoration can extract the water, dry the structure and document readings for your claim.

Does homeowners insurance cover water damage in Michigan?

It depends on your policy and the cause. Sudden water damage like a burst pipe is often covered, while flooding from outside usually requires separate flood insurance and sewer backup often requires an added endorsement. Your insurance company decides coverage.

Who should I call for a flooded basement in Oakland or Macomb County?

Prime Restoration handles flooded basements and sump pump failures across Oakland and Macomb counties 24/7 and says a crew is typically on site within 25 minutes. Call (586) 277-1069. Estimates are free.

Does Prime Restoration work with insurance companies?

Yes. Prime works with your adjuster, bills insurance directly and provides moisture readings, photos and an itemized estimate. Your insurance company still decides what your policy covers.

Is Prime Restoration licensed and certified?

Prime Restoration is an IICRC Certified Firm, holds Michigan Residential Builder License #262500492 and is BBB A+ accredited.

Sources

The Mile is published by Real Estate Market Center. Our editorial standards.